Managing Your Requests

You can display the requests you have made for materials, and suspend, reactivate, or cancel the requests, through the Patron Account Requests view. For each item, the requests view displays the format and title of the item, the pick-up library you designated, and the status of the request. You can also get more detailed information about each request. The following statuses are common listings:

• Active - Your request for the item is active and the pick-up library will receive the item when it is available.
• Inactive - A request for an item in the library system has an activation date in the future; for an interlibrary loan item, the library must review the request before it is sent.
• Pending - An item has been requested within the library system, and the request is active.
• Held - The item you requested has been located. The library notifies you when it is available for pick-up.
• Received - An interlibrary loan item is in the library and is set aside for you to check out. (After you check out an interlibrary loan item, the request is no longer displayed.)
• Not-Supplied - There are no items to fill a request that you placed in the library.
• Cancelled - The request has been cancelled.

The requests view may display a Hold Position column. The numbers in the Hold Position column indicate the status of your request compared to other patrons' requests for the same item.

Note:
The library may have policies that override the hold position. An item may occasionally be used to fill a different request even if your request is the first in the hold request list for the item.

View and manage requests

Follow these steps to view your requests and suspend, reactivate, or cancel them, if necessary.

1. Click Patron Account on the menu bar, and log in.
2. Click Requests on the Patron Account submenu to display the list of your current requests.
3. To suspend or reactivate one or more requests, and specify the date to reactivate them, do these steps:
   1. Select the check box by the title for each request that you want to suspend or reactivate, and click Suspend/Reactivate Selected Requests (or click Suspend/Reactivate All Requests to suspend or reactivate all your requests).

Note:
You can suspend requests within the library system with the status Active or Pending. You can reactivate requests with the status Inactive. You cannot suspend interlibrary loan requests.

The Suspend/Reactivate Hold Requests dialog box appears.

1. Type the date when suspended requests should be reactivated, or type today's date to reactivate an inactive request.

   Type the activation date in the format mm/dd/year (for example,
   02/05/2006 for February 5, 2006).

2. Click Submit.

   Active and Pending requests become Inactive. Inactive requests become Active.

4. To cancel one or more requests, do one of the following actions:
   • Select the check box by the title for each request that you want to cancel, and click Cancel Selected Requests.
   • Click Cancel All Requests to cancel all your requests.

Note:
You can cancel requests within the library system with the status Active, Inactive, or Pending. You can cancel interlibrary loan requests with the status Active or Inactive.

5. To see more information about a particular request, click the blue information icon by the request.

   Detailed information about the request is displayed. You can cancel, suspend, or reactivate the request from this view.

6. Click Back to return to your list of requests.
7. Click Back to return to the My Record page, or click Log Out to quit Patron Access functions and protect your privacy.

Related Information

Requesting materials - See "Obtaining Materials".